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utopia Support
Support for our customers is a primary concern for us. We provide several means of contact for reporting support issues.
They are listed below in order of preference.
Email: support@perconti.com
Fax: 727-576-8033
Phone: 727-576-7727
Email and fax are preferred because they provide a document trail that makes it easier to track and report on incidents.
2010-11
- New Years Break, Thursday, December 31, 2009
- New Years Break, Friday, January 1, 2010
- Memorial Day, Monday, May 31, 2010
- Independence Day, Monday, July 5, 2010
- Labor Day, Monday, September 6, 2010
- Thanksgiving Break, Thursday, November 25, 2010
- Thanksgiving Break, Friday, November 26, 2010
- Christmas Break, Friday, December 24, 2010
- Christmas Break, Monday, December 26, 2010
- New Years Break, Friday, December 30, 2010
- New Years Break, Monday, January 2, 2011
FY 2010 Support Rates
- Maintenance Agreement - $120 per hour, 2-hour minimum
- No Maintenance Agreement - $195 per hour, 4-hour minimum
Approved Support Interfaces
We provide remote support via the latest versions of the following:
- pcAnywhere
- rAdmin
- Remote Desktop
FY 2010 Training / Consulting Rates(up to 10 people per session)
- $500 per half day at our offices (St. Petersburg, Florida)
- $800 per full day at our offices (St. Petersburg, Florida)
- $1600 per day at your site (expenses are included, Florida - minimum one day, All others - minimum two days)
Holidays and support rates are subject to change without notice.
PDS Has put out the utopia FY 2010 maintenance pricing and levels of support available to all customers for my information:
utopia BRONZE .....$995
- all software updates
- email support
utopia SILVER .....$1,995
- all software updates
- email support
- telephone support
utopia GOLD .....$3,995
- all software updates
- email support
- telephone support
- 4 hours a month of custom reports/letters additions and changes
Maintenance Agreements
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